The proliferation of smart speakers makes it easier to listen to music and control smart devices, but also raises privacy issues. After all, they are microphones connected to the Internet capable of listening to your conversations at great distance. Amazon has been criticized for its voice data management Alexa and Google is facing similar issues after signing a contract gave reporters a chance to browse customer registrations.
The question comes into play with how Google uses these records. A contractor in the Netherlands gave VRT NWS journalists access to the recordings they were responsible for reviewing. The site claims that records contain personal information such as names and addresses, even if the data was not linked to user accounts.
So, that seems bad for Google. However, there are some important factors that are not subject to sufficient coverage in the initial report. On the one hand, the wizard only records your voice when he hears the "Hey Google" trigger phrase. You also have total control over what happens with your recordings. An account switch prevents Google from recording anything and you can choose to purge voice recordings after a set time. The real problem is that Google was too vague when he talked about using records to improve the service. Usual users probably did not expect others to listen to their voices.
Google responded to the report delete with force, pointing out that only about 0.2% of the wizard orders were verified by one person. Workers introduce their transcripts in Google 's algorithm to improve service for all. Google calls the disclosure of customer data to VRT NWS a violation of data security rules.
The company is committed to investigate the problem and take action against the manager. Google also states that it will improve the way it explains the privacy settings of the Assistant to People. If you want to change your privacy settings, see this topic. support page.