Xiaomi Mi Electric Scooter M365: more than 500 units sold in Spain have flaws
The particular fault of Xiaomi Mi M365 Electric Scooter It is linked to a screw in the folding mechanism, which eventually loosens and causes the breaking of the vertical bar of the main body of the scooter. It would not be too bad if the break occurs at the stop, but Xiaomi warned that the break would occur when you moved.
The units concerned vary from country to country, given Spain the third country most affected by 509 defective units. The first is the United Kingdom, with 7,849 units, followed by Germany with 613 units. The figure could be slightly higher, since 169 units whose country of sale has not been identified.
The serial numbers concerned range from 21074/00000316 to 21074/00015107 and from 16133/00541209 to 16133/00544518. If your scooter is between these ranges, your device is affected. These scooters were produced between October 27, 2018 and December 5, 2018.
The repair program will start on July 1, 2019
The withdrawal program will commence on June 26, 2019 in the United Kingdom, and the July 1, 2019 for the rest of the markets. If your scooter is among those affected, Xiaomi recommends that you stop using it immediately if you are one of those affected, as the scooter could crack during the race and you could fall.
To check if your scooter is among those affected, you have to go to this link from the Xiaomi website and enter your serial number in the lower box. If your scooter is concerned, a window appears asking you to enter your email address. Within 72 hours, you will receive additional information necessary for the repair of the scooter without any additional cost for the user. In case you have modified the scooter, Xiaomi indicates that it will not be responsible for the replacement of the unit. The company discourages users from tightening the screw by themselves if they notice that it is loosening, especially when the repair is completely free.
In the event that your scooter is included in this product recall program, we will provide you with instructions for repairing your Mi electric scooter for free.
– Xiaomi Spain (@XiaomiEspana) June 7, 2019
Xiaomi says she feels very sorry for this inconvenience, and they claim that all units produced as of Dec. 6 do not have that decision. It will be necessary to see how many units affected have actually caused accidents and if this could cause the company to cope with various demands in the countries where it sold the scooters.