This week, Uber and Lyft introduced new safety measures to give runners the assurance of their driver's identity. The changes come several weeks after the student from the University of South Carolina. was murdered by a man pretending to be his driver Uber.
The problem is similar for both companies, but Uber and Lyft have taken slightly different approaches to solving it. The Uber app will push riders to check the license plate, make and model of the vehicle, as well as the name and photo of the driver, to confirm that it is the right person who takes them. Lyft said that he was now instituting a policy continuous background checks and enhanced verification of driver identities. (Uber implemented continuous background checks last year.)
The news comes a few weeks after the publication of Lyft, and just a few days before Uber is ready to advertise. own beginnings in public markets. Both companies are very sensitive to claims that their platforms are dangerous for runners and strive to make the necessary changes to ensure customers that they take safety seriously.
Uber announced that it was launching the new push alert in South Carolina, in partnership with the university, before spreading it all over the country. Samantha Josephson, a 21-year-old University of South Carolina student, was seen for the last time on March 29 as she boarded the vehicle she assumed was her Uber ride. His body was then found in a wooded area 65 km away. The driver of the car, Nathaniel David Rowland, 24, is facing charges of kidnapping and murder.
"We are sorry for what happened," said Tony West, Uber's legal manager. NBC News. "For us, this reminds us that we must constantly do everything in our power to raise the level of security."
Lyft's approach to fraudulent drivers is to implement ongoing criminal background checks, as well as a "new and improved identity verification process." Lyft drivers will now have to show a "real-time photo" and compare it to a driver's license. . Lyft says that fraud is rare, but anyone trying to drive under someone else 's license and on his Lyft account will be permanently banned.
In 2016, Uber started drivers required to take selfies Before you connect to the platform as part of a new feature called Real-Time Identity Verification. The company described this as a way to prevent fraud and protect driver accounts against compromise.