Alex Davies covers autonomous vehicles and other transport machines for WIRED.
The ranking, based on the number of new vehicle owner issues, indicates that Hyundai's luxury brand Genesis ranks first with 63 problems per 100 vehicles. Kia and Hyundai are just behind, ranking in the top three all-Korean. The next three places go to Americans – Ford, Lincoln, Chevrolet – with Lexus and Toyota after them. All of these brands are performing better than the average industry of 93 problems per 100 vehicles. Below this bar you will find Europeans, including Mercedes-Benz, Audi, BMW, Volvo and Volkswagen. Land Rover and Jaguar are at the bottom of the list. A spokesman for these two brands, both owned by the Indian Tata Motors, said the addition of Apple CarPlay and Android Auto had helped reduce the number of complaints about infotainment problems and that he was working to improve those scores. A representative of Mercedes-Benz pointed out that this JD Power survey "does not reflect the total experience of the property", but it is useful for "refining" its work.
The results do not surprise Sargent. "It's not a one-year phenomenon," he says. Korean automakers have been steadily improving the quality of their cars over the last few years, particularly with infotainment systems that combine navigation, music and voice calling. Korean manufacturers offer relatively simple systems that master the basics, even if they skimp on the next generation. ideas like gestural commands. Who corresponds Consumer Reports& # 39; the latest ranking of the infotainment system, who cited Genesis, Hyundai and Kia among his favorites. He awarded Tesla the highest score, which JD Power does not include in his rankings due to lack of data.
The "problems" reported by consumers generally fall into two categories. Some are defects that affect individual cars, such as a headlamp that goes out. Others are related to the design of a vehicle, such as a difficult-to-use voice recognition system to perform tasks such as making calls and setting navigation destinations. Today's cars have far fewer defects than their predecessors a decade ago, says Sargent, and mass-marketers are matching luxury brands in this regard.
Drivers are therefore more focused on the issues that concern them about their vehicles. This exposes luxury automakers to critics, says Sargent, as they offer more features that may not work properly or be easy to understand.
This year's study revealed a slight increase in what Sargent calls "classic problems", such as difficult painting jobs, brake noise and suspension. This may be because, as a salesperson, you spend more time in the items before going home with a customer effect, an effect known as "rot".
While infotainment systems are responsible for more problems than any other category, it's also where automakers have achieved the biggest improvement overall since 2018. According to the survey, systems are becoming less and less difficult to use and easier to use.
The new villain seems to be a driver assistance system that, for JD Power, includes such things as basic cruise control, lane departure warnings and "semi-autonomous" systems such as Cadillac Super Cruise . As these characteristics become more commonplace, more and more consumers are having difficulty understanding how they work or criticizing if they do not intervene. And yes, studies show that drivers in the United States and Europe often overestimated what their "semi-autonomous" cars can do – preparing them for disappointment.
According to Sargent, overall, it's encouraging to see how reliable new cars are. The industry average for 2019, or 93 problems per 100 vehicles, represents a 14% drop from 2009. I noticed that Volvo was 28th out of 32. "I'm going to Volvo" , did he declare. "I like it."
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(tagsToTranslate) cars (t) Hyundai (t) Kia (t) ford (t) lincoln (t) Chevrolet (t) lexus (t) Toyota</pre></pre>