Google Play refund policies
Apps, games and in-app purchases (subscriptions included)
If we wish to cancel the purchase of an application or a game, if the purchase was made less than 48 hours ago and according to the details, it is possible that Google would gives a refund without problem. However, if the request for cancellation of the purchase is made after 48 years, we will need to contact the developer and agree with him the repayment options, because each developer can have his own policies.
Google Play Movies
If we have not started watching the video yet, we can request a refund within 7 days of purchase without major problem. But if the video or film is defective, we bought it, then it seems not to be available or does not seem to look good. We have a maximum of 65 days to cancel the purchase on Google Play and request a refund.
Google Play Music
We may have purchased music on Google Play and we find that it does not play. Depending on the case, we may be able to return an album or song within a maximum of 7 days. Of course, provided that we have not downloaded or reproduced, because in this case, we can cancel a purchase in Google Play music only if the cotenido does not work.
Ebooks or audiobooks are another thing we can buy in the Google app store. If we wish to cancel the purchase of an eBook on Google Play, we have a period of 7 days from the date of purchase to do so. Of course, except in the case of book rentals considered final sales. Of course, if for any reason the book is not charged or is not read, we may request a refund on Google Play within 65 days of purchase.
Discount on the Google Play kiosk
In this case, we need to differentiate individual numbers from journals and subscriptions. In the first case, we will only be able to cancel the purchase of a bulk magazine number if we can not access the content. For its part, we can cancel a subscription at any time if we can not access the content. Of course, if we cancel a subscription within the first seven days of the monthly subscription, we may request a refund of the cost of the cancellation month.
Purchasing with Google Assistant
Although, in this case, Google does not generally offer refunds for purchases made with Google Assistant, there are some exceptions. If the request for cancellation of a purchase on Google Play is made within a maximum of 48 hours, depending on the details of each purchase, it is possible that the giant search engine will grant us the refund.
After this period, we must contact the developer directly to manage the return and know the return policy of it.
Gift Cards, Google Balance and Google Play Gifts
Google Play gift cards and other prepaid sales, including payment top ups, can only be refunded if the law of the country where the purchase was made is required. The promotional balance is something that Google will not refund either.
If what we want to return is a gift, we must notify the buyer to contact Google to cancel a purchase on Google Play and request a refund. Of course, it should be remembered that only the amount will be returned to the person who made the purchase, never to the person who received the gift.
Google will only refund the amount of gifts that have not been used yet. It is also important to know that the gift code can not be used after the refund and that the refund of gifts can only be requested within three months of the date. d & # 39; purchase.
How to cancel a purchase on Google Play and request a refund
If the product we bought in the Google Store does not work or is not what we thought and we want to return it, we have two ways to request your refund, by contacting the developer of the product. application so that it is him who returns it to us or returns it. Request a refund on the Google Play site.
The high popularity of Google's operating system for mobile devices has always aroused great interest among application developers. This makes the vast majority of apps we can find in the Play Store, have been developed by external developers.
In this case, we must contact the developer of the same thing if we find that any application we have purchased does not work or if we do not receive it. If we want to cancel a purchase in Google Play Store, but It's been over 48 hours Since we have made the purchase, the developer will have to indicate how to do it, in accordance with his own return policy.
To get in touch with the developer, we access Google Play on our PC or via the mobile app, we search for the application we want to return, we select it to open the detail page and we have to look for the Additional Information section in the case. which we access via the browser on a PC or touching More information in the application. In any case, it is there that we will find the contact information of the developer.
If on the contrary It's been less than 48 hours Upon purchase, we may request a refund directly through Google Play, in accordance with the rules above, depending on the type of content we have purchased.
The steps to cancel a purchase on Google Play Store are almost the same, even if we do it from a computer, an Android phone, an iPhone or an iPad. Basically, we have to go to the page Google Play Store From our favorite browser, we click on the order history and search for the one we want to return.
On the order, click on the Plus option or on the three points, select Request a refund, fill out the form and indicate that you want to cancel a purchase on Google Play Store and request a refund of the corresponding amount.
Deadlines for receiving refunds
As with most online sites, Google Play refunds will be made through the payment method used at the time of purchase. This, yes, depending on the payment method chosen, the conditions to receive the refund may vary.
If the purchase was made with credit or debit card, the estimated time to receive the refund is between 3 and 5 working days. If we used as a means of payment Google Payrepayment is faster, between 1 and 3 business days, whereas if it is done via online bank, the return period will then be between 1 and 10 working days. If we paid for PayPal, the usual duration is between 3 and 5 days, but in some cases it can take up to 10 days. For other payment methods, we can consult the repayment terms of this link.