Responding to criticism that it is trying to direct consumers to more expensive battery replacements, Apple today said the "important battery message" added to iOS was there for customer safety. It has recently been discovered that when the battery of an iPhone is replaced by a third-party repair shop that is not one of Apple's authorized partners, the menu of the battery status of the device displays a disturbing warning to be "unable to verify that this iPhone has a genuine iPhone battery".
This can happen even if a genuine Apple battery is used; the warning comes from a micro-controller that only authorized technicians can configure correctly. If iOS does not detect the correct microcontroller, it hides the usual battery status statistics and displays the warning.
"We take the safety of our customers very seriously and want to make sure that any battery replacement is done properly," said an Apple spokesperson. The edge sure Wednesday "There are now more than 1,800 Apple Authorized Service Providers in the United States, allowing our customers to have even more convenient access to quality repairs." The statement goes on to say:
Last year, we introduced a new feature to inform customers if we could not verify that a new genuine battery had been installed by a certified technician as a result of the Apple repair process. This information is there to help protect our customers from damaged, low quality or worn out batteries that may pose safety or performance issues. This notification does not affect the customer's ability to use the phone after unauthorized repair.
But Apple's decision to completely hide the useful statistics on the state of the battery when it can not validate a battery. hit some as an extreme answer. In theory, the iPhone could display a similar warning message while still telling customers that the battery is obsolete and needs to be replaced. Currently, people with an "unauthorized" battery do not receive this information. Instead, the battery section in the iOS settings permanently displays "service" next to the battery status until an authorized replacement is made. Apple could say that without the transfer of the microcontroller, it can not be sure that everything the battery reports to the system is accurate. But again, this always happens with genuine batteries coming from another iPhone and the right-to-repair advocates are not happy.
Lithium-ion batteries can be dangerous when you can not guarantee their origin (and even when you can), and Apple takes a very tough approach here. The company claims that its batteries are rigorously designed, tested and manufactured to Apple's standards (including for security). In addition to Apple stores, all Best Buy stores in the country now occupy iPhone battery repairs. But if you are trying to save money or if you find yourself in a stalemate where only the neighborhood gadget store is an option, you may encounter this message.
According to Apple, anyone who thinks that the battery of his iPhone is authorized and authentic must return to the company that installed it so that it can be verified. At this point, the battery health function will work normally again.